Shipping & Exchanges

SHIPPING

ORDERS WILL BE SENT WITHIN 3 BUSINESS DAYS, UNLESS OTHERWISE SPECIFIED ON THE BANNER AT THE TOP OF THE PAGE.

STANDARD SHIPPING - $10.00

EXPRESS SHIPPING - $15.00

NEW ZEALAND SHIPPING - $20.00

INTERNATIONAL SHIPPING - $30.00

FREE AUSTRALIAN STANDARD SHIPPING OVER $180.00

FREE NEW ZEALAND STANDARD SHIPPING OVER $250.00

FREE INTERNATIONAL STANDARD SHIPPING OVER $300.00

 

EXCHANGES AND REFUNDS

PLEASE TRY TO MEASURE THE HEAD CIRCUMFERENCE OF THE PERSON YOU ARE BUYING THE HAT FOR BEFORE PURCHASE - OUR AGE SIZE GUIDES ARE VERY GENERAL AND MAY NOT APPLY TO EVERY INDIVIDUAL.

IF YOU REQUIRE ANOTHER SIZE OR STYLE, PLEASE SEND YOUR HAT BACK IN ITS ORIGINAL BOX AND CONDITION WITH TAG ATTACHED (WE WILL NOT BE ABLE TO ACCEPT RETURNS THAT HAVE NOT BEEN RETURNED IN THE SAME WAY THAT THEY WERE SENT OUT) TO THE BELOW ADDRESS. PLEASE INCLUDE YOUR PACKING SLIP OR ORDER NUMBER AND NAME AND AN ALTERNATIVE EMAIL ADDRESS IF THE EMAIL IS DIFFERENT TO THE ORIGINAL ORDER. PLEASE INDICATE WHETHER YOU WOULD LIKE AN EXCHANGE OR REFUND (REFUND AMOUNT WILL BE HAT AMOUNT ONLY - NOT INCLUDING ANY POSTAGE COSTS).

58 MCKENZIE ROAD, WOOMBYE, QLD, 4559

ONCE THE HAT IS RECEIVED BY US, WE WILL ISSUE A REFUND OR DISCOUNT CODE FOR EXCHANGES AND EMAIL IT TO THE EMAIL ADDRESS THAT WAS USED ON THE ORIGINAL ORDER. THE CODE CAN BE USED IN THE DISCOUNT CODE SECTION AT THE CHECKOUT. THE AMOUNT WILL BE THE AMOUNT THAT YOU PAID FOR THE RETURNED HAT, MINUS ORIGINAL SHIPPING. YOU WILL THEN HAVE TO PAY SHIPPING AT THE CHECKOUT FOR THE REPLACEMENT HAT. 

PLEASE CHOOSE WITH CARE. 

IF YOU HAVE PAID BY PAYPAL, YOU MAY BE ABLE TO CLAIM THE RETURNS POSTAGE BACK. SEE LINK BELOW:

https://www.paypal.com/au/webapps/mpp/returns